Last updated: January 2024
Introduction
ember-jay is committed to protecting the privacy of visitors to our website and individuals who engage with our services. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect the following types of personal information:
- Name and contact details (email address) provided through our consultation request form
- Information about your organisation and energy-related enquiries
- Technical data including IP addresses, browser type, and device information collected through cookies and similar technologies
- Usage data regarding how you interact with our website
How We Use Your Information
We use personal information for the following purposes:
- To respond to consultation requests and enquiries
- To provide energy consulting services
- To improve our website functionality and user experience
- To comply with legal obligations
Legal Basis for Processing
We process personal data on the following legal bases:
- Consent: Where you have given explicit consent for specific purposes
- Contractual necessity: Where processing is necessary to fulfil our obligations under a contract with you
- Legitimate interests: Where we have a legitimate business interest that does not override your fundamental rights
- Legal obligation: Where processing is required to comply with applicable law
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected. Consultation enquiries are retained for up to three years unless you request earlier deletion. Website analytics data is retained for a maximum of 26 months.
Data Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure data transmission protocols and restricted access controls.
Your Rights
Under the UK GDPR, you have the following rights:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure (right to be forgotten)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Rights related to automated decision-making
To exercise any of these rights, please contact us using the details provided below.
Third-Party Sharing
We do not sell personal information to third parties. We may share information with service providers who assist in operating our website or conducting business activities, subject to appropriate confidentiality agreements.
International Transfers
Personal data may be transferred to countries outside the United Kingdom where our service providers are located. Such transfers are conducted in compliance with applicable data protection laws using appropriate safeguards.
Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be indicated by an updated date at the top of this page.
Contact Us
For questions about this Privacy Policy or to exercise your data protection rights, please contact:
ember-jay
47 Portland Street
Manchester, M1 3LF
United Kingdom
Email: [email protected]
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.